Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We", "Us", "Our", "Stillford" refers to Stillford, operating from 39 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand.
• "Session" refers to any of the document organising or general information sessions we offer, including First Step Organising, Local Information Session, and Continued Records Support.
• "Participant" or "You" refers to any person who books, attends, or accesses our sessions or website.
• "Website" refers to the website operated at stillford.sbs.
• "Agreement" refers to these Terms and Conditions together with our Privacy Policy and Cookie Policy.
• "Materials" refers to printed checklists, reference notes, and other documents provided during or in connection with sessions.

2. Acceptance of Terms

By using our website, submitting an enquiry form, or booking a session, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or book a session.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement in order to book a session. By booking, you confirm that you meet these requirements.

3. Service Description

Stillford provides general information and document organising sessions in relation to pension paperwork. Our services are administrative and educational in nature only. Specifically:

• We help participants gather, sort, and label pension-related documents.
• We provide general, plain-language explanations of how pension paperwork and timelines are typically structured.
• We offer ongoing document organising arrangements.

We do not provide financial planning, investment advice, legal advice, tax advice, or any form of personal professional guidance. Nothing in our sessions or materials constitutes a recommendation relating to any individual's financial or legal situation.

Sessions are available to participants in Thailand. Enquiries from outside Thailand are considered on a case-by-case basis.

4. Booking and Payment

Sessions are confirmed upon receipt of full payment in Thai Baht (฿). Published prices are:

• First Step Organising: ฿3,400 per session
• Local Information Session: ฿8,800 per session
• Continued Records Support: ฿21,000 per 12-month arrangement

All prices are inclusive of printed materials used in the session. We do not charge additional fees beyond the stated price. Payment methods are confirmed at the time of booking.

Cancellation and rescheduling: If you need to cancel or reschedule a session, please contact us at least 48 hours before the scheduled time. Sessions cancelled with less than 48 hours notice may not be eligible for a full refund. We will handle each case reasonably. Continued Records Support arrangements may be paused with 30 days written notice.

5. Session-Specific Terms

The following apply to the delivery of our sessions:

• All session content is general and educational. No individual case assessment or personal advice is provided.
• Documents brought to sessions are returned to participants at the close of the session. We do not retain, copy, or record document content.
• Session scope is described in writing before each session begins.
• For the Continued Records Support arrangement, the frequency and scheduling of periodic sessions will be agreed in writing at the start of the arrangement. The arrangement covers the 12-month period from the start date.
• We reserve the right to decline to continue a session if a participant's conduct is disruptive or if they request services outside the stated scope.

6. User Responsibilities

When using our website or attending sessions, you agree to:

• Provide accurate contact and booking information.
• Use our sessions and materials for personal, non-commercial purposes only.
• Not represent information provided in our sessions as personalised professional advice.
• Not reproduce or distribute our materials without prior written consent.

7. Intellectual Property

All materials, checklists, session formats, and website content produced by Stillford are our intellectual property. You are granted a limited, non-exclusive, non-transferable licence to use materials provided for your own personal, non-commercial reference. You may not reproduce, distribute, or adapt them without our written permission.

8. Disclaimers

Our sessions and materials are provided as general educational resources. We make no representation that information provided is complete, current, or applicable to your personal circumstances. Nothing provided by Stillford constitutes professional financial, legal, or tax advice.

We are not responsible for any decision made or action taken in reliance on general information provided in our sessions or materials. Participants are strongly encouraged to consult appropriately qualified professionals for personal guidance.

9. Limitation of Liability

To the fullest extent permitted by Thai law, Stillford's total liability to you in connection with our sessions or website shall not exceed the amount paid by you for the specific session in question. We are not liable for indirect, incidental, consequential, or special damages of any kind.

We are not liable for events outside our reasonable control (force majeure), including natural disasters, government action, or failure of third-party infrastructure.

10. Indemnification

You agree to indemnify and hold harmless Stillford, its staff, and contractors from any claim, loss, or expense (including reasonable costs) arising from your breach of these Terms, misuse of our sessions or materials, or any false or misleading information provided to us in connection with a booking.

11. Termination

We may terminate a booking or arrangement with reasonable notice if you breach these Terms or if circumstances outside our control prevent delivery. In the event of termination by us, we will refund any amounts paid for services not yet delivered on a pro-rata basis.

You may cancel a session or arrangement as described in Section 4. Clauses relating to disclaimers, limitation of liability, and intellectual property survive termination.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand. In the event of any dispute, we encourage you to contact us first at [email protected] so that we may seek an informal resolution.

If informal resolution is not possible, disputes shall be subject to the jurisdiction of the courts of Songkhla Province, Thailand, in accordance with applicable Thai law, including the Consumer Protection Act B.E. 2522 (1979) as amended.

13. General Provisions

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Stillford in connection with our sessions and website. If any provision is found unenforceable, the remaining provisions continue in full effect. Our failure to enforce any right does not constitute a waiver of that right. You may not assign your rights under this Agreement without our consent.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or booking of sessions following an update constitutes your acceptance of the revised Terms.

15. Contact

Stillford
39 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand
Email: [email protected]
Phone: +66 74 365 281